We're all about transparency at BapronBaby! If you have a question that you can't immediately find an answer to in the text below, please feel free to email us at firstname.lastname@example.org
To keep life simple, though, here are a few of our most popular questions that we get from time to time:
What is a Bapron?
A "bapron" is our patent pending bib-apron hybrid, designed specifically for children who dislike traditional bibs that tie around the neck, and who are self-feeding at an early age (baby led weaning). Our baprons safely secure around your little ones body rather than their neck. Making it pretty much impossible to pull off their bib without adult assistance.
What size should I order?
Our patent-pending design allows our baprons to grow with your child, meaning one Toddler bapron fits from 6 months all the way to 3T (13” long from front of neck to bottom), and a Preschool bapron will fit all throughout preschool and kindergarten! 3-5yrs (16” long from front of neck to bottom)
What material is a Bapron made with?
Our unique material is actually a polyester interlock that is permanently fused to what is essentially a plant-based "plastic". This unique film is both safe for baby and 100% waterproof (and made right here in the United States!) Since polyester is a naturally flame retardant material, we don't apply any sprays or treatments on any of our materials. Safety is my #1 priority with all of our products, and we have them certified by the CPSIA to be 100% free of lead, phalates, bpa, and approved for use with food.
How do I clean my Bapron?
Quick Cleaning: rinse entire bapron under water to remove all food/crumbs. Gently shake off water and allow to air dry fully. Bapron will be ready to use again when fully dry
Deep Cleaning: BapronBaby Baprons are machine washable and may be tumbled dry on any heat setting. Do not iron as it may damage the waterproof layer. Our material is so durable it can even be washed with bleach (just be sure to follow the bleach instructions)
** During periods of regular use, we recommend machine washing and drying your baprons 1-2 times per week. If your washing machine has an agitator, we highly recommend washing your baprons inside a delicates bag to prevent any damage.
What if my package never arrives?
We guarantee delivery of all orders placed through bapronbaby.com. In the event that your package is lost or damaged in transit, we will reship your order if items are still in stock or issue a refund minus any shipping charges. (International customers may be required to allow up to six weeks due to potential customs delays.)
Do you offer a military discount?
We love our first responders and military personnel, so as a thank you for your service, we now offer GovX ID verification. The process is simple and quick, find the GovX ID logo under the checkout button and follow the steps to be verified. Once you are verified through their system, you will be issued a unique discount code for 10% off your order. This discount is exclusively for military, law enforcement, firefighter and medical personnel.
Do you ship outside of the US?
Yes! We ship worldwide, shipping price is calculated at checkout. We have a few international distributors as well, for customers in countries like Canada, Kuwait, and Taiwan
How long will it take to receive my order?
We typically ship your order out within 2-5 business days. Priority shipping is available, but usually won't expedite the processing time prior to packing.
Can I make changes to my order after it's placed?
As long as we have not already fulfilled your order, any order questions please direct to email@example.com and be sure to include your order number so we can look you up.
What is the return policy?
We gladly accept returns postmarked within 30 days of the delivery date. Returns must be received in new condition; unworn, and unwashed. Items returned with obvious use, including stains or smells may be subject to refusal. Please fill out our Return Form here: https://bapronbaby.com/pages/returns-exchanges-1. Once your form is submitted we will contact you within 24 hours with further instructions which will include your RA Number (this number is for us keep track of your return and will help your refund be issued quicker). Please send returned item(s) using your favorite trackable shipping method. Be sure to include your filled out Return Authorization Form inside the package (this is an important step). Once received and inspected, your refund will be issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment. Gift cards cannot be returned or refunded. Original shipping charge is non-refundable.
What is the exchange policy?
Exchanges are treated as a return + new order. We ask that you go ahead and place your order for the new desired print or size, and send back the item(s) you wish to be exchanged following the instructions stated in our return policy above in order for us to refund your initial order.
What if I received a defective item?
If you feel your product was delivered defective in some way, please email us directly at firstname.lastname@example.org with images to show the damage/defect. Defective products will be replaced/returned/discounted on a case-by-case basis, and we will work directly with the customer to resolve any concerns.
Do you offer wholesale?
Yes! We love to see our products in boutiques and retail stores! Apply to become a BapronBaby retailer here: https://bapronbabywholesale.com/pages/apply-to-become-a-retailer Please email us at email@example.com if you have any other questions.
Why don't Baprons have pockets?
Because of our unique, patent-pending design, our baprons "bowl up" in your toddler's lap, allowing them to easily try again when they drop food from their mouth. We actually prototyped out a few pockets when we first started BapronBaby, and quickly discovered that:
1- unsanitary gunk tends to get stuck in pocket seams
2- they tend to be a distraction for little ones and create a less-pleasant mealtime, and
3- they take forever to dry
...So we scrapped the project and stuck with what worked best - the patent-pending design of the BapronBaby bapron!
Are Baprons stain resistant?
Yup. They sure are! BapronBaby's unique fabric is not only soft, lightweight, and waterproof... it's stain resistant! However, in those times where you just don't have time to wash your bapron immediately after a meal here are some tips to getting out possible discoloration.
Getting accidental stains out is as easy as 1,2,3...
(1)- lay bapron flat on the counter fabric side-up and apply some dish soap to the stained areas.
(2)- get your dish scrubber wet and go to town on the bapron. Really scrub it— this fabric is tough!
(3)- toss it in the washing machine and wash/dry it normally.
This should at the very least get 99% of the discoloration out. Doing this immediately after a messy/vibrant meal like spaghetti or sloppy joes is always best, but mom life is busy and we know it’s not always realistic to wash a bapron right away.
I noticed mold on the fabric. What should I do?
The good news is that a deep wash in the washing machine will completely eradicate any mold spores on the bapron (we even encourage adding bleach), but the bad news is that it can stain our transparent film that backs the baprons. We use transparent film rather than an opaque color for this reason -- we want our parents to know immediately if any sort of "yuck" gets in their fabric! We do understand, however, that the black stains can be unnerving for parents who (of course) want their babe to be 100% safe 100% of the time!
Our policy with any sort of mold/mildew is a full one-time replacement. It’s super uncommon to contract mold, but if stored somewhere damp overnight or maybe if some food didn’t quite get washed out entirely it could happen as with any fabric. In any case, we only ask that you send images of affected baprons and pay for the shipping on the replacement. Only eligible on orders placed within the last 12 months.